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Table of contents
1 Introduction
1.1 Context
1.2 Problem Context
1.3 Purpose and Research Questions
1.4 Delimitations
1.5 Report Outline
2 Background
2.1 Flow and Process
2.2 Flow in Healthcare Process
2.3 Occupancy Rate
2.4 Separation Flow
2.5 Production and Capacity Planning
2.6 Standardization
2.7 Visualization
2.8 Lean Philosophy
2.9 Situational Awareness
2.10 Simulation
2.10.1 Pros and Cons of Simulation
3 Methods
3.1 Research Method
3.2 Research Action
3.3 Data Collection
3.3.1 Literature Study
3.3.2 Observations
3.3.3 Interviews
3.3.4 Short Conversations
3.3.5 Quantitative Data Collection
3.4 Data Analysis
3.5 Ethical Aspects
3.6 Reliability
3.7 Validity
3.8 Generalization
3.9 Reflection of the Research
4 Empirical Data and Findings
4.1 Operations of Skaraborg Hospital
4.2 Radiology Department
4.2.1 Human Resource in the Radiology Department
4.2.2 Measurement and Continuous Improvement
4.3 Patient Flow Data
4.3.1 Patient Flow at Radiology Department
4.3.1.1 Planned Patients
4.3.1.2 Acute Patients
5 Analysis
5.1 Analysis Of Current Practice And Identified Problem
5.2 Simulation Design To The Encounter Bottleneck Moment
5.2.1 Reception and Waiting Room
5.2.2 Operator Pool
5.2.3 Front End Hierarchical Blocks: Lab
6 Results and Discussion
6.1 Introduction
6.2 Planning in Patient Flow
6.3 Separation in Patient Flow
6.4 Standardization and Visualization
6.5 Continuous Improvement
6.6 Production and Capacity Planning
6.7 Patient Flow
6.8 Future Work
7 Conclusion




