Soft Systems Methodology (SSM)

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Table of contents

1. Introduction
1.1. The North American University – Context presentation
1.2. Description of the report organisation
2. Project Process plan – Presentation and Layout
2.1. Soft Systems Methodology (SSM)
2.2. SSM Phases
3. Project Process Phase 2 – Modeling
3.1 The Viable System Model (VSM)
3.2 The rich picture
3.3 Other models
3.3.1 Digital Capability
3.3.2 DIKAR model
3.3.3 Application Portfolio model
3.3.4 Infusion/Diffusion model
4. Project Process Phase 3 – Comparing / Debating
SSM Comparing & Debating techniques
5. Project Process Phase 4 – Taking Action
5.1. Report outcomes and/ or findings
5.2. Recommendations
6. Conclusion 
7. Appendices 
8. References