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Table of contents
Introduction
I. The Road to Effective IT Governance
II. The Road to Effectively Governing Cloud Computing
III. Research Aim and Objectives
IV. Thesis Structure
Literature Review
First Section: IT Governance Background
I. Information Systems
1. What are Information Systems?
2. What is Information Technology?
3. Why is IT Important for Organizations?
II. Governance
1. What is Governance?
2. The Need for Governance in Organizations
3. Levels of Governance
3.1 Corporate Governance
3.2 IT Governance
3.2.1 What is IT Governance?
3.2.2 Why is IT Governance Important?
3.2.3 Domains Covered by IT Governance
i. Strategic Governance
a. Strategic Alignment
b. Value Delivery
ii. Management Governance
a. Risk Management
b. Resource Management
iii. Operational Governance
a. Performance Measurement
3.2.4 IT Governance Types and Contingency Factors
i. Contingency Factors
ii. Effect of Contingency Factors
iii. Interaction and Effect of Multiple Contingency Factors
3.2.5 Implementing IT Governance
3.2.6 IT Governance Components
i. IT Governance Decisions
ii. IT Governance Decision Making
a. Types of Decision Rights
b. Decision Making Criteria
c. Decision Makers Allocation
iii. IT Governance Mechanisms
a. Decision-Making Structures
b. Business Processes
c. Relational Mechanisms
3.2.7 IT Governance in the Digital Age
Second Section: Cloud Computing
I. History of Cloud Computing
1. Evolution towards Cloud Computing
2. Emergence of the Cloud Computing Market
II. What is Cloud Computing?
1. Cloud Computing Definition
2. Cloud Computing Characteristics
III. Cloud Ecosystem
1. Components of the Ecosystem
2. Users and Providers Relationship
IV. Cloud Service Models
1. Infrastructure-as-a-Service
2. Platform-as-a-Service
3. Software-as-a-Service
4. Cloud Services Examples
5. Cloud Deployment Models
V. Cloud Computing Statistics
VI. Traditional Outsourcing vs Cloud Computing
1. IT Outsourcing vs Cloud Computing
2. Traditional Datacenters vs Cloud Services
VII. Cloud Computing a fifth utility?
VIII. Cloud Computing Benefits vs Risks
1. Cloud Computing Benefits
2. Cloud Computing Risks
IX. Cloud Computing Contracts
1. Standardized Contracts
2. List of Possible Clauses
3. Contracts Documents
X. Impact of Cloud Computing on Organizations
1. Organizational Transformations
2. Development of New Skills in Organizations
3. Shadow IT
XI. Governance of Cloud Computing
1. New Governance Mechanisms
2. Existing Cloud Governance Models
Third Section: Maturity Models
I. Maturity Model Definition
II. Existing Maturity Models
1. COBIT Framework®
2. Capability Maturity Model®
3. IT Capability Maturity Framework®
4. Maturity Models Descendants
5. The Cloud Maturity Model®
5.1 Cloud Capabilities
5.2 Maturity Levels
5.3 Cloud Maturity Evaluation
Research Design
I. Methodological Approach
II. Philosophical Epistemology
III. Methods for Data Collection
1. Observations
2. Interviews
3. Documentation
4. Methods Used
4.1 Phase I – First Round of Interviews
4.1.1 Data Collection
4.1.2 Data Analysis
4.2 Phase II – Second Round of Interviews
4.2.1 Data Collection
4.2.2 Data Analysis
4.3 Documentation
Findings
Part I: Phase I of Interviews
I. Cloud Computing and its Impact on Organizations
1. Towards a more Business Oriented Approach
2. Emergence of New Skills in IT Functions
3. New IT Processes, Methodologies and Infrastructure
4. New Approaches of Security and Data Privacy
5. CSPs: New Stakeholders in Organizations
6. The Development of Shadow IT Practices
6.1 Organizations with No Sign of Shadow IT practices
6.2 Organizations with Shadow IT Practices
6.2.1 Reasons behind Shadow IT Practices
6.2.2 Which Service Models are Mostly Concerned?
6.2.3 Shadow IT Impacts on IT Departments and Organizations
II. Corporate Strategy behind the CC Adoption
1. The Highly Competitive Market
2. The Urge for Innovative Solutions
3. Reduction of Costs
III. Benefits of Cloud Computing
1. Economic Benefits
2. Scalability Benefits
3. Performance Benefits and Improved Quality of Service
4. Agility Benefits and Decreased Time-to-Market
5. Ubiquity Benefits
6. Standardization
6.1 Benefits
6.2 Standardized Solutions and Competition
IV. Risks of Cloud Computing
1. Security Risks
2. Reversibility Risks
3. Compliance Risks
4. Societal Risks
5. Dependency on Suppliers
6. How would French Organizations Mitigate their Risks?
V. Adopting Cloud Solutions: a Long Decision Process
1. Cloud Decisions
2. Cloud Decision Makers
3. Cloud Governance Mechanisms
3.1 Decision-making Structures
3.2 Business Processes
3.3 Relational Mechanisms
VI. Cloud Contracts
Part II: Phase II of Interviews
I. Group Classification
II. Group Analysis
III. Cloud Maturity Model Levels Verification
IV. Spider Charts Illustrations
V. In-depth Analysis
VI. Cloud Governance Framework
VII. Governance Models
Discussion
